IFS DISPUTE RESOLUTION

Resolving disputes with IFS Markets

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IFS DISPUTE RESOLUTION

IFS has an internal dispute resolution process in place to resolve any complaints or concerns you may have.

Any complaints or concerns should be directed to the Complaints Officer (by telephone or letter) at the address and telephone numbers provided on the IFS Contact Us page.

We will provide acknowledgment of receipt of written complaints within 5 business days and seek to resolve and respond to complaints within 30 business days of receipt. We will investigate your complaint and provide you with our decision, including the reasons on which it is based, in writing.

If you are dissatisfied with the outcome, you have the right to lodge a complaint with the Australian Financial Complaints Authority, an approved external dispute resolution scheme of which IFS is a member.

Australian Financial Complaints Authority Limited

GPO Box 3 MELBOURNE VIC 3001

1800 931 678

www.afca.org.au

[email protected]

Risk Warning: IFS Markets is a registered business name of Forex Financial Services Pty Ltd (ABN: 84 129 217 812). Forex Financial Services Pty Ltd is registered in Australia at Level 23, International Tower 1, 100 Barangaroo Avenue, Sydney NSW 2000, and holds an Australian Financial Services License issued by the Australian Securities and Investments Commission (AFSL No: 323193) to carry on a financial services business in Australia. This website is owned and operated by IFS Markets. The information contained on this website is general in nature and does not constitute advice or a recommendation to act upon the information or an offer. The information on this website does not take into account your personal objectives, circumstances, financial situations or needs. IFS Markets provides only general advice and execution-only services. You are strongly recommended to seek independent professional advice before opening an account with us and/or acquiring our services/products. IFS Markets does not accept applications from residents of Japan or the United States of America. This website is intended for persons located within Australia only and is not directed at any person in countries or jurisdictions where the offer of such financial products is not permitted or is unlawful.

Before you decide whether or not to invest any products referred to on this website, being over the counter (OTC) derivatives, it is important for you to read and consider our Financial Services Guide (FSG), Product Disclosure Statement (PDS), and Terms and Conditions (T&C), and ensure that you fully understand the risks involved. Fees, charges and commissions apply. OTC derivatives, including margin foreign exchange contracts and contract for differences are leveraged products that carry a high level of risk to your capital. Trading is not suitable to everyone. You may incur losses that are substantially greater than your initial investment. You do not own, or have any rights to, the underlying assets which the OTC derivative is referable to. You should only trade with money you can afford to lose. There are also risks associated with online trading including, but not limited to, hardware and/or software failures, and disruptions to communication systems and internet connectivity.

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